I’m enthusiastic about the science of finding “next best steps.” As a consumer, that includes applauding companies that aspire to deliver recommendations as consistently on-point as Spotify or Netflix. As a strategist, I’m a fan of the pioneering work of Dr. Nicole Forsgren on data-driven recommendations for progress toward DevOps excellence that she led at DevOps Research and Assessment (“DORA,” now part of Google Cloud).To read this article in full, please click her
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