Understatement of the year: The pandemic made it critical for companies to adapt in order to keep employees safe yet productive and engaged. Under duress, we created a “new normal” to survive, shifting to remote work and more agile operations.But with an uncertain future ahead, we need to stop thinking about this shift in the short term. For example, we can now expect workplaces to include remote workers, in-office employees, and a greater shift toward a hybrid workforce—and that’s just one way that work is evolving. Businesses need to determine how they can thrive, how they can continue innovating in a new world.The challenge then, of course, falls to IT leaders to set up processes and technology that support whatever may come. What proactive actions can they take in order to create what McKinsey has defined as the “next normal” for employees?To read this article in full, please click her
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