For those of us working in enterprise IT, the past months have taught some clear lessons. Here are two that jump immediately to mind:
First: We have to expect the unexpected. While important before, digital agility has emerged as a key to business survival.
Second: Delivering optimized service levels to customers and all users of digital services is only getting more difficult, and more vital.

ChallengesIn the months ahead, many enterprises will be confronting a number of pressing challenges as they seek to contend with the two imperatives above. These challenges include:
Disconnects still plaguing organizations. While DevOps teams are embracing efforts like objectives and key results (OKRs) and value stream management, IT operations (ITOps) teams are focused on business services, configuration items, and so on. Disaster recovery (DR) programs have their established systems, which are run entirely independently of the site reliability engineering (SRE) teams focused on service level objectives and error budgets.
Point tools. A logical outcome of the siloed organizations that have persisted, siloed tools remain an issue as well.
Siloed visibility and management. Because there are such persistent gaps between groups, senior executives can’t gain an end-to-end perspective on services and IT resilience. This makes it difficult to manage service levels and to prioritize areas that need greater investment.

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