Virtually all CIOs and other IT decision makers know that future workplaces will heavily depend on – and benefit from – an expanding fabric of automated business processes. But foreseeing this future is quite different from understanding how to best prepare for it, or how to hasten it.Those looking for best practices in this regard can find several in IDC’s “FutureScape” predictions for CIO agendas this year and beyond. IDC identifies 10 trends and imperatives that warrant CIOs’ attention, and also provides prescriptive and actionable recommendations for exploiting these trends. Process automation and its companion technology, artificial intelligence (AI), factor into much of IDC’s guidance.To read this article in full, please click her
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