As digital transformation accelerates across the globe in nearly every industry — fueled, in part, by the challenges posed by COVID-19 — companies are increasingly faced with managing the critical IT systems and complex applications that span the hybrid cloud landscape. It is no surprise, therefore, that when I talk with clients, the one topic that is increasingly top of mind is something that has been with us since the dawn of the industrial age — automation.An inflection point for automationSo why the growing interest in automation now? Today, we are at an inflection point shaped by several technology trends. First, there’s the explosion of digital business, as companies scramble to remain competitive by digitizing and automating their business processes and IT operations. Another driver is recent advances in artificial intelligence (AI), resulting from the convergence of visual recognition, natural language processing (NLP), and machine learning. These technologies have opened the door to new possibilities for a more intelligent form of automation that taps into the ability to process and synthesize vast amounts of data in record time.To read this article in full, please click her
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