By Dave BaileyDuring the COVID-19 pandemic, enterprises rushed to adopt cloud telephony tools, while others limped along with legacy communications technologies, leading to many bumps in the road as much of the world’s workforce went remote. Now, as we move into the new normal and embrace a hybrid workforce model of sorts, it’s a good time for business leaders to consider what this future of work model looks like for their organization and whether they have the tools to ensure its success.According to NTT’s 2020 Intelligent Workplace Report, 87% of organizations say that the future workplace will be designed around employee enablement. Further, 89% of organizations worldwide recognize the value of employee experience (EX) to the organizational strategy and that it’s a crucial strategic differentiator. Yet, just 38% are very satisfied with their current EX capability.To read this article in full, please click her
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