Robotic process automation (RPA) platforms and tools have become so powerful and easy to use that it is possible for organizations to become a fully automated enterprise. Partially or fully automating thousands of manual processes enterprise-wide, however, requires a coordinated strategy that engages all of an organization’s departments and – most importantly – includes sophisticated IT management oversight and control.To understand the need for centralized IT oversight, look no further than the “shadow IT” challenges companies have encountered in recent years. With the ready availability of cloud-based Software-as-a-Service (SaaS) offerings, individual departments were suddenly able to create and access applications and technologies without any IT department involvement or awareness. In many companies, the SaaS deployment free-for-all resulted in siloed IT operations that were difficult to manage, interconnect, or secure.To read this article in full, please click her
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