“We saw an immense uptake in our online business when the challenges of COVID hit us. At one point, we started seeing Black Friday-type volumes every given day, and that had everything to do with having the people, process, and technology to scale out and really provide unparalleled service.”– Fahim Siddiqui, SVP, information technology, The Home DepotThe Home Depot accomplished something pretty amazing when COVID-19 struck. In a matter of weeks, the home improvement company was able to deliver curbside pickup functionality to its customer-facing app when the pandemic made this strategic shift critical to business continuity.To read this article in full, please click her
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