The world of payments is changing dramatically. Today, stores such as Amazon Go and Jack & Jones require no checkout process because intelligentsystems automatically detect the customer and the items carried out of the store. Payments occur in a frictionless and invisible manner. To learn more, we talked with Rakesh Kumar, head of banking and financial services at Tata Consultancy Services (TCS) and Amit Sharma CIO of Western Union.Q. How are customer expectations changing regarding payments?Kumar: Digital payments are here to stay. The payments ecosystem is accelerating quickly toward a cashless society, where transactions are fast,invisible, and frictionless. To succeed, companies need to become part of this ecosystem.To read this article in full, please click her
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