Training employees or troubleshooting equipment with instruction manuals and PDFs seems downright old-school, now that digital collaboration technologies make it easier than ever to share information. For example, augmented reality (AR) technology can overlay instructions onto real-time video, enabling people to communicate more easily and literally “see” how to solve problems and learn new skills. In an IDC survey, 73% of the responding executives said AR will be important to their product and service innovation efforts over the next 12 to 24 months.Improving the speed and quality of service is an ongoing challenge for all organizations in an era of demanding customers and a shortage of trained technicians. We asked our IDG Influencer community of technology experts how organizations can innovate with AR to create more engaging, personalized, and effective experiences for customers as well as employees. Here’s a summary of their insights.To read this article in full, please click her
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