How companies manage their contracting process is a critical success factor. The process must be digital, efficient, user-friendly, secure, and accessible.A Forrester Consulting study commissioned by DocuSign surveyed nearly 1,000 global business leaders, asking how they manage agreements. The biggest takeaway: Organizations that can improve internal processes and deliver a superior and seamless digital experience to customers, employees, partners, and suppliers will win.Top-level insights
Manual agreement processes still burden 9 out of 10 companies, resulting in poor customer experiences, delays in starting projects, and delays in recognizing revenue.
The use of electronic signatures is becoming a standard practice; 68% of contracts signed in certain departments utilize e-signatures.
Organizations should focus on finding other uses for e-signatures and should link e-signatures to multiple parts of the agreement process.
Improving customer experience is the top reason for investing in better tools.
Customer experience is the most important innovation driverTo read this article in full, please click her
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