When Alan Douville joined Stryker seven years ago, the IT organization was effective and delivering on its mission to make healthcare better. But because the business had grown rapidly, both organically and through acquisition, the IT organization needed an operating model overhaul in order to support the company’s continued global growth.“We were supporting our divisions, but in an isolated way; we weren’t working together as one global team,” says Douville. “Stryker’s mission is not to make a single division like orthopedics or neurovascular better; it is to be a global provider that is making all of healthcare better.”[ Learn from your peers: Check out our State of the CIO 2021 report on the challenges and concerns of CIOs today. | Find out the 7 skills of successful digital leaders and the secrets of highly innovative CIOs. | Get weekly insights by signing up for our CIO Leader newsletter. ]
Douville’s first step in moving the IT organization to a global model was to ask the team to look at each area of their operations to figure out what was working and what was not.  “We started with the basics: Do we have a way to globally manage security events and application enhancement requests? Do people understand their job description and what success looks like for the role they play? How can we run global platforms to support our more than 43,000 internal customers?” he says.To read this article in full, please click her
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