It’s a Wednesday morning and Shannon Soland, Vice President, Global Infrastructure and Operations at National Grid is working in his home office, where he is surrounded by thoughtfully curated and framed sports memorabilia, including a baseball bat used by St. Louis Cardinals great, Stan Musial.This scenario is quite different from the one over 15 months ago when COVID-19 emerged and turned our lives upside down. The pandemic caused Soland and National Grid’s End User Experience team to quickly provide the company’s 15,000+ global office-based colleagues with the digital tools required to seamlessly switch to remote working.A culture of planning and preparationTo read this article in full, please click her
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