In an earlier post, we pointed out that scaling automations across an enterprise requires close coordination and collaboration between an organization’s IT, operations, and business units. One recent study by Forrester Research, however, indicated that fewer than 20% of organizations regularly assessed the alignment among all these units as it related to their automation initiatives. The study also found that more than three-quarters of the organizations surveyed didn’t have an automation center of excellence (CoE).To read this article in full, please click her
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