Today’s customers want to resolve problems themselves, but the illustrations, videos, and chatbots companies use to guide them aren’t getting the job done. While 70% of customers give self-service channels a try, only 9% are able to fully resolve issues on their own, according to Gartner. When they don’t succeed, they get frustrated and arrange a service visit, which drives up operational costs.Modern technology offers a better, more cost-effective solution: self-service through software with augmented reality (AR) capabilities.To read this article in full, please click her
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