As Johnson Controls expands its focus from manufacturing HVAC, fire detection, and building controls products to providing predictive analytics and smart facilities, Johnson’s end-to-end processes, says CIO Diane Schwarz, must be “digital to the core.”“Historically, we manufactured, installed, and serviced items,” says Schwarz, who has been CIO of the $22 billion global company since 2020. “But we are making the transition to subscription services to support the products we sell. The shift from a one-time sale to a subscription focus changes all of the dynamics of the company.”[ Be sure to learn the secrets of highly effective digital transformations — and beware the 7 myths of digital transformation. | Get the latest on digital transformation by signing up for our CIO newsletters. ]“Johnson Controls is digital in the marketplace, so we need to be digital in every aspect of how we behave internally,” she says. “If customers see a shiny, red, ripe apple, from the outside, then the inside of the apple has to be just as good, all the way to the core.”To read this article in full, please click her
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