While the seeds of artificial intelligence were planted in the 1950’s by luminaries like Alan Turing, it’s only in recent years that organizations have begun to harness the technology for business growth. Automation, leveraging AI and machine learning, has now hit the mainstream. It is, in fact, a game changer when it comes to modernizing ITSM and ITOM practices. A recent Freshworks-sponsored study with IDG, reveals that 93% of IT practitioners are currently exploring or deploying some level of AI technology for ITSM and ITOM modernization. Clearly, AI has moved out of the lab and is making its way into our workplaces. To read this article in full, please click her
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